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Microsoft Dynamics CRM 2011 Application Design is a practical hands-on guide, designed to demonstrate newest customization features in Microsoft Dynamics CRM 2011. With the creation of custom modules using site map customization, readers will not only be able to build plugins for application using the developer's toolkit, but also build web applications in Silverlight by creating mobile applications with Mobile Express. This book will enable Dynamics CRM developers create applications utilizing skills and techniques that have taken others years to master, along with providing the solution to the company's problems. Some of the chapters emphasized in this book are:

Chapter 1: Getting Started with Microsoft Dynamics CRM 2011

Chapter 2: Customizing Microsoft Dynamics CRM 2011

Chapter 3: Using Processes in Microsoft Dynamics CRM 2011

Chapter 4: Implementing Business Logic through Plugins

Chapter 5: Using Web Resources in Microsoft CRM 2011

Chapter 6: Using External Web Applications in Microsoft CRM 2011

Chapter 7: Using Mobile Client in Microsoft CRM 2011

Chapter 8: Issue Tracker Using Microsoft CRM 2011