{"id":2726,"date":"2017-06-30T15:48:43","date_gmt":"2017-06-30T15:48:43","guid":{"rendered":"http:\/\/himbap.com\/blog\/?p=2726"},"modified":"2017-06-30T15:48:43","modified_gmt":"2017-06-30T15:48:43","slug":"dynamics-365-email-bug-while-using-legacy-forms","status":"publish","type":"post","link":"https:\/\/himbap.com\/blog\/?p=2726","title":{"rendered":"Dynamics 365 Email Bug -While using Legacy Forms"},"content":{"rendered":"<p>While working with Emails when legacy form rendering is enabled, I found one bug in Dynamics 365 which blanks <strong>From<\/strong> field and locks <strong>Regarding<\/strong> field as soon as email changes is saved on Received emails. This bug can be reproduced using following steps:<br \/>\nLet say we have one queue configured, our sales team sent one email to this queue, you can see in following email, under <strong>From<\/strong> field sales team address and <strong>Regarding<\/strong> field is blank.<\/p>\n<p><a href=\"https:\/\/himbap.com\/blog\/wp-content\/uploads\/2017\/06\/emailbug1.png\"><img decoding=\"async\" loading=\"lazy\" class=\" size-medium wp-image-2727 aligncenter\" src=\"https:\/\/himbap.com\/blog\/wp-content\/uploads\/2017\/06\/emailbug1-300x181.png\" alt=\"emailbug1\" width=\"300\" height=\"181\" srcset=\"https:\/\/himbap.com\/blog\/wp-content\/uploads\/2017\/06\/emailbug1-300x181.png 300w, https:\/\/himbap.com\/blog\/wp-content\/uploads\/2017\/06\/emailbug1-624x377.png 624w, https:\/\/himbap.com\/blog\/wp-content\/uploads\/2017\/06\/emailbug1.png 686w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>Now I have created one contact with our sales team email address and I want to set <strong>Regarding<\/strong> to that contact. So I look for this email address and after setting regarding field as soon as, I save email form it locks <strong>Regarding<\/strong> field and makes <strong>From<\/strong> field blank like following:<\/p>\n<p><a href=\"https:\/\/himbap.com\/blog\/wp-content\/uploads\/2017\/06\/emailbug2.png\"><img decoding=\"async\" loading=\"lazy\" class=\" size-medium wp-image-2728 aligncenter\" src=\"https:\/\/himbap.com\/blog\/wp-content\/uploads\/2017\/06\/emailbug2-300x144.png\" alt=\"emailbug2\" width=\"300\" height=\"144\" srcset=\"https:\/\/himbap.com\/blog\/wp-content\/uploads\/2017\/06\/emailbug2-300x144.png 300w, https:\/\/himbap.com\/blog\/wp-content\/uploads\/2017\/06\/emailbug2-624x300.png 624w, https:\/\/himbap.com\/blog\/wp-content\/uploads\/2017\/06\/emailbug2.png 792w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p><strong>Resolution<\/strong>: As a workaround we need to reload email form to bring Form field value back.<\/p>\n<p>Hope it will help someone !!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>While working with Emails when legacy form rendering is enabled, I found one bug in Dynamics 365 which blanks From field and locks Regarding field as soon as email changes is saved on Received emails. This bug can be reproduced using following steps: Let say we have one queue configured, our sales team sent one email to this queue, you&#8230; <a href=\"https:\/\/himbap.com\/blog\/?p=2726\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[402],"tags":[444,443],"_links":{"self":[{"href":"https:\/\/himbap.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/2726"}],"collection":[{"href":"https:\/\/himbap.com\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/himbap.com\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/himbap.com\/blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/himbap.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2726"}],"version-history":[{"count":2,"href":"https:\/\/himbap.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/2726\/revisions"}],"predecessor-version":[{"id":2730,"href":"https:\/\/himbap.com\/blog\/index.php?rest_route=\/wp\/v2\/posts\/2726\/revisions\/2730"}],"wp:attachment":[{"href":"https:\/\/himbap.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2726"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/himbap.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2726"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/himbap.com\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2726"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}