Tag Archives: Voice of the Customer

Capturing Survey Response for Grid Questions- Voice of the Customer

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Introduction In our last article we discussed about training feedback survey using Voice of the customer, if you are new to voice of the customer, please refer our earlier article for getting started. In this article we are going to discuss how we can capture survey response, especially for grid questions. Requirement Let’s say we want to capture training feedback… Read more »

Designing Training Feedback Survey using Voice of the Customer

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Introduction In this article we are going to discuss how we can use Voice of the Customer to design our Dynamics 365 training feedback survey or it can be used for any feedback survey similarly. If you are new to, I will suggest you check our earlier articles Getting Started with Voice of the Customer Requirement We need to capture… Read more »

Using Client Side Response Routing in Voice of the Customer

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Requirement: We need to show/hide survey question based on the selection in previous question. In this article we are going to share steps to implement same. Solution: While working on survey we want make it responsive as much as possible based on the question inputs. Let say we are creating a survey for training program and we want to implement… Read more »

Getting Started with Voice of the Customer

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In any industry customer satisfaction plays a very important role. It provides a real picture about our happy and unhappy customers which helps us to manage and plan our business effectively. We can get customer satisfaction matrix using different ways and one of them is to use customer satisfaction survey. Image Source: pixabay In this article we are going to… Read more »