Tag Archives: Working with SLA in Dynamics CRM 2016

SLA enhancement in Dynamics CRM 2016 Update 1 Part 2

In our earlier article we discussed how to create SLA and SLA items for account entity. Now in this article we will see how to use SLA for customer document verification. To work with SLA, we need to use timer control which provides us different option to evaluate SLA. We can configure different criteria which will display indication of warning,… Read more »