Recently PACKT publised Microsoft Dynamics CRM 2011 Cookbook, a book written by Dipankar Bhattacharya.
This book is equipped with good details about Microsoft Dynamics CRM 2011 from functional as well as technical aspect.
Complete information about Installing Microsoft Dynamics CRM 2011 and related components like outlook client, email router and reporting extensions. The good point is this chapter includes both single and multi-server deployment.
Chapter 2: Maintaining and Optimizing Microsoft Dynamics CRM 2011 Server
Talks about taking MS CRM 2011 backup and recovering in case of any failure. This chapter also explains how we can monitor MS CRM 2011 performance, it also details, how we can optimize MS CRM 2011 performance.
Chapter 3: Administering Microsoft Dynamics CRM 2011
This chapter starts with details about installing and configuring IFD and after that jumps into details of configuring MS CRM 2011 like security roles, field level security and format settings.
Chapter 4: Data Management
Completely dedicated to data management and explains details about- importing, deleting and auditing.
Chapter 5: Solution Management
Details steps to solution management, explains about how can we manage components in solutions.
Chapter 6: Entity Customizations
Helps you to learn entity customization and provides details instructions about customizing various MS CRM 2011 objects like entity, global options set and entity relationships.
Chapter 7: Form and View Customizations
This chapter provides information about the optimization forms introduced in Rollup 7 and also discuss new enhancement introduced Rollup 12 with complete details. A good explanation of customization process based form makes this chapter interesting.
Chapter 8: Site Map and Ribbon Customizations
This chapter provides details about manual editing of ribbon definition and Site Map editor by Microsoft Dynamics CRM Labs.
Chapter 9: Office and SharePoint Integration
Good details about using mail merge template and complete step by step instruction to enable and use OOB share point integration in MS CRM 2011.
Chapter 10: Processes
This chapter will help you to understand uses of process in CRM and different operation that you implement using process. This chapter also provides details about monitoring workflow status.
If you are interested in buying this book you buy it from PACKT