Tag Archives: Using Timer with SLA

SLA enhancement in Dynamics CRM 2016 Update 1 Part 1

After release of Dynamics CRM 2016 update 1, we can now enable SLA for other custom and system entities as well. We can enable SLA using Enable for SLA option under entity definition like below for custom and specific system entities: Following are the list of additional system entities apart from case where we can enable SLA: Let’s implement a… Read more »