Tag Archives: Dynamics CRM 2016 Update 1

SLA enhancement in Dynamics CRM 2016 Update 1 Part 2

DynamicsCRMUpdate1

In our earlier article we discussed how to create SLA and SLA items for account entity. Now in this article we will see how to use SLA for customer document verification. To work with SLA, we need to use timer control which provides us different option to evaluate SLA. We can configure different criteria which will display indication of warning,… Read more »

SLA enhancement in Dynamics CRM 2016 Update 1 Part 1

DynamicsCRMUpdate1

After release of Dynamics CRM 2016 update 1, we can now enable SLA for other custom and system entities as well. We can enable SLA using Enable for SLA option under entity definition like below for custom and specific system entities: Following are the list of additional system entities apart from case where we can enable SLA: Let’s implement a… Read more »